Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Clients
. Fixing Software and Drivers on Client Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly. Adept at technology to troubleshoot and ensure smooth online class experience.
Active listening skills, patience and detail obsession to maintain call logs.
Responsibilities and Duties
Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
Answer technical and service questions about the product
. Ownership for the team mission to create a 5-Star experience for every customer.
Graduate in Computer Science/IT or strong passion for devise and software tech debugging
Min. 1-3 years relevant experience
Salary: INR 1,00,000 - 2,50,000 PA.
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role:Technical Support Engineer
Desired Candidate Profile
Athena Consultancy Services
Recruiter Name:Luna Mukherjee
Contact Company:Athena Consultancy Services