Technical Support | Leading Educational Sector | Mumbai

1 - 3 Years
Mumbai

Job Description

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Clients

. Fixing Software and Drivers on Client Systems.

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices.

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

Excellent oral communication skills with a passion to resolve customer queries successfully and quickly. Adept at technology to troubleshoot and ensure smooth online class experience.
Active listening skills, patience and detail obsession to maintain call logs.

Responsibilities and Duties

Identify and resolve technical issues promptly and successfully (TAT 10 minutes).

Answer technical and service questions about the product

. Ownership for the team mission to create a 5-Star experience for every customer.


Qualifications

Graduate in Computer Science/IT or strong passion for devise and software tech debugging

Min. 1-3 years relevant experience

Salary: INR 1,00,000 - 2,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Athena Consultancy Services

Leading Educational Sector
View Contact Details+

Recruiter Name:Luna Mukherjee

Contact Company:Athena Consultancy Services

Reference Id:002

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