Service Now Developer/Administrator

4 - 9 Years
Bengaluru, Chennai, Noida

Job Description

PFB JD

SUMMARY:
ServiceNow Administrator/Developer is responsible for working on user management/ groups/ roles in ServiceNow
and setting up of servers. The incumbent should have a solutioning mindset and should have a good
understanding of all the processes and workflows in ServiceNow.
ESSENTIAL FUNCTIONS:
Strong working knowledge of ServiceNow components such as Service Catalog, Change
Management, Incident Management, Problem Management, Asset Management, CMDB,
Knowledge Management, Release Management.
Configuring, administering and scripting the ServiceNow ITSM tool.
Working closely with our customers to provide solutions and develop the software to fit those
needs.
Configuration/customization of the ServiceNow system, including creating workflows.
Building service requests from customer requirements including requests, request items and
tasks using workflows to manage data flows from the customer to the support teams providing
the service
Solid Development/Administrator background.
Technical integration experience with SOAP or REST standards are preferred.
Implementations of ServiceNow Workflow Design.
Ability to recognize potential and actual issues, needs and opportunities for improvement in the
implementation of ITSM technologies and service management practices.
Managing Data Feeds and Loading data in ServiceNow
Working on user management/ groups/ roles
Managing TASK SLAs in regard to scrubbing breach/reassignment of breached cases.
Must have experience working on Data Sources
Basic Understanding of Web Services
Understanding of working on LDAP/SSO Server configuration
Should have knowledge and hands on experience of basic admin concepts like Field Watcher,
Content Management System, Email Notifications (Priority/ Weight concept),
Experience working on ServiceNow Instance/s management (Like Manage Upgrades, Activate
Plugin).
Experience working on setting up of ServiceNow reports.
Experience working on ServiceNow Releases.
Basic understanding of implementing (IPC) process, Project Management

Also reply on following pointers.

Will be available for f2f interview Bangalore/Noida/Chennai
Comfortable with above JD? Yes/No
Will be able to join in 0-60 days once selected? Yes/No
Official notice period? In Days


if interested
Pls apply on this job
Rgds
Rakesh


Salary: INR 7,00,000 - 10,00,000 P.A.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Athena Consultancy Services

IT MNC
View Contact Details+

Contact Company:Athena Consultancy Services

Website:http://jobs.bharatjobs.com