Senior Specialist / Associate Consultant

3 - 8 Years
Bengaluru, Noida

Job Description

This is a consultant role engaging in projects with our customers across a wide range of industry sectors. Projects will be focused around BMC ITSM/Service Now ITSM or such tools but a wider background and willingness to learn new skills is required. Our projects are across distributed geography so the ability to travel is a must.
1. Running workshops, understanding customers needs and explaining the tools and processes to them in the way that is most appropriate to them and their business
2. If required, perform gap analysis between the existing state and desired state
3. Defining processes around ITSM, documenting them and communicating them to customers
4. Designing solutions with Industry leading ITSM and related products
5. Defining Functional specification for configuring/customizing Industry Leading ITSM based solutions
6. Perform Operation Readiness Test for theconfigured ITSM
7. Support and facilitate UAT
8. Conduct training on how the process is imp

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Infrastructure & Technology Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Athena Consultancy Services

A leading ITES Company
View Contact Details+

Recruiter Name:Neha Agrawal

Contact Company:Athena Consultancy Services