Reporting & Ticket Analyst with IT Service Based Company – Noida

3 - 5 Years
Noida

Job Description

  1. Ensure service reports are produced in a timely manner
  2. Maintain ticketing system
  3. Monitor ticketing system, and escalate any likely SLA breaches.
  4. Provide QA and feedback against ticket standards.
  5. Proactively seek ways of improving the performance of the ticketing system.
  6. Adhere to change control process
  7. Provide audit support when required
  8. Respond to alerts, escalations and stakeholder communication
  9. Conduct periodic Customer satisfaction reviews and meetings.

Required Candidate profile

Experience with ticketing systems, eg Zendesk, ServiceNow
ITIL
o Service Operations
o Helpdesk
o Incident

Local candidates only.

Perks and BenefitsĀ 

As Per Industry

Salary: INR 7,50,000 - 8,00,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:System Analyst

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Athena Consultancy Services

IT Software Service Based Company
View Contact Details+

Recruiter Name:Rukmani Karakoti

Contact Company:Athena Consultancy Services

Email :rukmani@bharatjobs.com

Reference Id:Tic/164

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