- Ensure service reports are produced in a timely manner
- Maintain ticketing system
- Monitor ticketing system, and escalate any likely SLA breaches.
- Provide QA and feedback against ticket standards.
- Proactively seek ways of improving the performance of the ticketing system.
- Adhere to change control process
- Provide audit support when required
- Respond to alerts, escalations and stakeholder communication
- Conduct periodic Customer satisfaction reviews and meetings.
Required Candidate profileExperience with ticketing systems, eg Zendesk, ServiceNow
o Service Operations
Perks and BenefitsAs Per Industry
Salary: INR 7,50,000 - 8,00,000 PA.
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Programming & Design
Desired Candidate Profile
Athena Consultancy Services
Recruiter Name:Rukmani Karakoti
Contact Company:Athena Consultancy Services