Media Support with Telecom Brand in Noida & Bangalore

7 - 12 Years
Noida, Bengaluru

Job Description

  1. Point of escalation/decision maker on response level of incidents.
  2. Accountable for Greenfield deploying services to production environments 
  3. Escalation point for the Front-Line Resources.
  4. Accountable for monitoring the live service and knowing the health of the services.
  5. Accountable for communicating impending and active issue status to TDO (Technical Duty Officer)/Recovery Leads and Management.
  6. Accountable for managing High Priority Ticket and Notifications.
  7. Queue management Active follow up on incident 
  8. Accountable for Training and Certification Curriculum Service Center SRO staff
  9. Accountable for documentation quality
  10. Incident, Change, and Problem Management Process Owner
  11. Accountable for resource Management (Shifts, onboarding, etc.)
  12. Responsible for Customer reviews (acts as Customer prime).

Salary: INR 18,00,000 - 20,00,000 P.A. As Per Industry Norms


Functional Area:IT Software - eCommerce, Internet Technologies

Role Category:Programming & Design

Role:Team Lead/Technical Lead

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

  1. Linux and Networking AND Cloud AND Azure and good troubleshooting- Bash shell linux troubleshooting ; Python scripting is added advantage
  2. ELK- elastic search Logstash Kibana
  3. Zabbix- (open source monitoring tool)
  4. MSMQ/broke message-Kafka
  5. NOSQL-Cassandra/Mongodb
  6. Should have experience in one or ideally more than one Media products & solutions like Media Room, Media First, CMS (Content Management system), VSPP (Video Storage & Processing Platform), MDN (Media Del network), Media Processing (Envivio, Compression) 


UG:B.Tech/B.E. - Any Specialization

PG:MCA - Computers, M.Tech - Any Specialization

Company Profile

Athena Consultancy Services

Telecom Brand
View Contact Details+

Recruiter Name:Rukmani Karakoti

Contact Company:Athena Consultancy Services



Reference Id:MS/580

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