EMC Storage L2/L3 for Noida- Senior ANalyst/Associate Consultant

3 - 8 Years

Job Description

General Description

Responsibilities :-
Adhering to SLAs defined by the business/client
Mentoring team members and training them for newer features/technologies
Guiding team members in case of Technical/Operational Problems and Issues
Reporting to the Track Lead / Team Lead for technical and operational activities
Handling tickets/ Incidents
Performing root cause analysis for severity 1 issues
Planning and Implementing Change Requests
Suggesting, Planning/Testing of new technologies and design changes as and when applicable
Applying patches/upgrades to maintain security level
Improves and maintains customer and employee satisfaction
Monitoring and maintaining SLA requirements by the team members
Suggesting patches/upgrades to maintain security level
Troubleshooting technical issues related and handling escalations from the team members
Ensuring that the processes are adhered to while working on any problem, incident & change request
Oversees and is responsible for successful completion of Installation, configuration and migration
Improve and maintain customer and employee satisfaction by the way of quality on day to day tasks
Understanding of Multi-Geo support environment and ensuring that the team is in-line to the industry standereds
Responsible for building and maintaining test environment
Working on Testing/Auditing/Processes as required from time to time
Identify Skills Gap and plan for training and knowledge updating
Prepare onboarding plan for all new members coming to the team for training and KT

Technical Requirements
Administration & implementation knowledge on EMC Storage and SRDF Replication/Mirror View.
Possess in-depth knowledge and experience using EMCVMAX, VNX, Celera, Replication technologies and Migration services of SAN infrastructure.
Good knowledge on multi pathing administration of UNIX, Linux (RHEL), Windows, HP OS.
Good working knowledge on storage virtualization.
Hands on experience on FC SAN Switches, Manage fibre switches/directors from Cisco, Brocade and Mcdata (Zoning / VSANs / FCIP / ISL setup )
Expert skills in Storage Performance fine tuning, Availability, Reporting and Capacity Management.
Expert skill on Migration tools like Open Replicator/ PPME or any other tools.
Able to handle and troubleshoot hardware issues on Storage Environment and co-ordinate with multiple teams as a single point of contact.
Posses good working knowledge of storage analysis, testing, POC, system software, ability to provide root cause analysis to the customer
Administration & Troubleshooting skills on Ionix ControlCenter, Performance manager, Storage Scope.
Working Experience on EMC Symmetrix / DMX / VMAX/VNX Storage Provisioning , Mirror View/SRDF/Time Finder, EMC Power Path, EMC Solution Enabler, Brocade/CISCO SAN Switches, EMC Control Center and EMC Unified storage tools.
Good knowledge on Best practices for storage administration, projects and migration stratergies.

Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge on MS OFFICE (Including MS Project and Visio)
Should have a Enterprise customer handling skills
Able to handle unforeseen situations
High level of acceptance

Other Skills / Experience
Should be worked on Production systems
Datacenter understanding
Experience in training new team members
Working Knowledge on Remedy or any other ticketing client
Experience in training new team members
Should be familiar with ITIL processes
Experience with Storage Migration, Installation, Upgrades and Patching
Other Storage skill set will be an Added advantage.

Years of Experience
Total : 3-10 Years of relevant IT experience
Relavant : Minimum of 3-8 yrs in EMC Storage Administration / Support

Certification requirements
Must have EMC Storage certified Professional certificate.
Must have ITIL foundation certified certification.

Salary: Not Disclosed by Recruiter

Industry:IT-Hardware & Networking

Functional Area:IT Software - Other

Role Category:Programming & Design

Role:Team Lead/Technical Lead

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Athena Consultancy Services

A leading ITES Company
View Contact Details+

Recruiter Name:Neha Agrawal

Contact Company:Athena Consultancy Services