Commvault for Chennai/Noida

7 - 12 Years
Chennai, Noida

Job Description


" Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information.
Tracking and classifying incoming incidents or service requests, attempting initially solutions.
Provides initial assessment of categorization and prioritization for reported Incidents and
Service Requests and provides initial support, targeting a higher level of first contact resolution
Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.
Perform hierarchical escalation to Service Desk Management and Incident Management
Provide communication to end users concerning the status of Incidents, Service Requests,
and Changes
Compiles data through Incident entry that will be used for management information and

Pls Note: If interested share your Aadhaar card number
Experience & CTC details

If interested please contact

Salary: Not Disclosed by Recruiter

Industry:IT-Hardware & Networking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Athena Consultancy Services
A leading IT Company
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Contact Company:Athena Consultancy Services