We have an Urgent Opening with a leading organization in Mumbai with an Leading paint manufacturing Industry for the position of CRM Executive for Mumbai Location.
Position - CRM Executive ( Loyalty Program).
Roles & Responsibilities:
Planning and delivering CRM strategies across the organization with a view to retain existing customers, increasing brand loyalty and expanding the brand.
Making sure the customer database is correctly segmented for targeted marketing activities.
Collaborating with other departments to ensure the CRM strategy effectively works well for every aspect of business.
Development of testing strategies to guarantee the most efficient approach for the organization and its customers.
Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
The ability to meet tight deadlines and outstanding time management skills.
Team working, implementation of new strategies and stay on top of the administration activities.
Excellent communication skills with the strongest command in English written and verbal as you must speak with employees, and customers.
Commercial awareness: A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers that can solve their problems.
Top quality analytical skills: A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
First level of contact between the customer and the organization.
Regular follow up with clients.
Handle customer queries, understand customer requirements and suggest efficient solutions
Present progress and development of the Team to its stakeholders.
Daily Reports management
Salary: INR 4,00,000 - 8,50,000 P.A.
Industry: Chemicals / PetroChemical / Plastic / Rubber
Functional Area: Marketing, Advertising, MR, PR, Media Planning
Role Category: Advertising
Role: Client Servicing Executive
Employment Type: Permanent Job, Full Time