Coordinate to Plan & exercising of recovery testing
Fair understanding of recovery strategies and various Infrastructure Technologies Like Storage, Backup, Networks,VTL,SRM Security and Operating Systems (WINTEL, Linux, Solaris).
Experience in identification of Technology domain causing incident or issues during a disaster recovery exercise.
Coordinating and Root Cause Analysis for major incident (Severity 1) during recovery exercises.
Fair Understanding of Recovery & Resilience management life cycle.
Experience in determining the adequate test environment drill & test plan requirements
Coordinating with various technology teams to develop drill Test Plans and Test Evaluation Summaries across heterogeneous infrastructure layers
Experience in Testing DR environment for datacentre failover and failback
Drill execution co-ordination, incident / issues tracking during drills
Experience in recovery testing data collection, analysis and reporting with recommendation of alterations to improve recovery performance
Management Reporting and presentation skills
Experience in VTL/Storage /SRM recovery strategy- advantage
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Salary: INR 5,00,000 - 12,00,000 P.A.
Industry:IT-Software / Software Services
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(Technical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Doctorate:Doctorate Not Required
Contact Company:Athena Consultancy Services